POLICIES

Our Salon Policies were crafted to help keep you comfortable and make doing business with us easier. Please review this information before your visits to ensure you are in the know.

Have questions? Don’t hesitate to contact us. We will be happy to further explain or make considerations based on circumstances.

  • We do everything we can to help remind our Guests of their upcoming appointments. We provide 48 hour confirmation calls in addition to text message or email reminders for Guests who have agreed to this service.

    As a courtesy to other Guests and our Staff and to avoid cancellation charges, we REQUIRE at minimum 24 hours advance notice should you need to cancel, reschedule or otherwise make changes to your appointment.

    We reserve all appointments with a credit card, securely held on file. In the event that you no-show your appointment, you will be charged the 50% of the appointment scheduled, to the card on file.

  • We guarantee your AVEDA purchases 100%, as well. We want you to be using the products that are right for you. In the instance you get a product home and it is not what you expected or not delivering the results you desired, please return that product and we will find the product that is right for you. We do not issue cash refunds, however, if we cannot find the right product for you we will issue a store credit to be used on future services or product purchases.

    All makeup sales are final. ALL VOMOR EXTENSION SALES ARE FINAL. GIFT CARD SALES CANNOT BE REFUNDED, STORE CREDIT MAY BE AVAILABLE.

  • It is our mission to make you feel more beautiful in all aspects of your life and your utmost satisfaction is our primary goal.

    All Davanti services are guaranteed 100%. In the instance that you are anything but happy with your service, let us know within 72 hours of the date of service and we will ensure that you are rebooked with your stylist or any stylist of your choosing at NO COST. In most instances, the fix is a simple solution that may take less than an hour to resolve. We strive to limit situations like these through in-depth consultations and visual tools. Anytime you can provide us with images of inspiration, it ensures you and your stylist are speaking the same language.

    Please be aware that we have the right to refuse a service guarantee for any reason including but not limited to abusive/aggressive behavior towards any member of our team or if a determination has been made by the professionals in our business that a meeting of the minds is not likely to occur. In instances such as these or any other, we will issue a full refund to the card on file.

  • We know your time is precious and we do our best to run on time, planning to arrive 15 minutes prior to the start of your service will allow us to confirm all information we have on file for you is current, and support your service beginning at the scheduled time.

    Life happens. If you are running late, please call ahead. We can help you know if we will still be able to accommodate you or, if we need to, reschedule to another time. We will always do our best to see you but we have to consider the impact on our other Guests, as well.

    We have a mutual respect for you and your time as well. We value being on time and work diligently to ensure we are ready for you at your scheduled service time as well. In the instance that we are running late, we will do al that we can to make you aware in advance. However, if you are left waiting more than 10 minutes for your appointment to begin, we will automatically apply a 10% discount gift to your visit as a sincere apology.

  • We know your children are great little people. For the safety and comfort of your children, yourself, and our guests, we appreciate your support and understanding of our guidelines regarding having your children in the salon and spa. Please make all necessary child care arrangements prior to your visit.

    Children 12 yrs old and younger are welcome on the salon floor when receiving a service.

    Children 12 yrs old and younger are allowed in the Spa with guardian supervision when receiving a service.

    Due to the use of hot tools, sharp tools, and chemicals on the salon floor, for your child's safety and protection, we ask that NO children be present on the salon floor when not recieving a service. This includes in strollers, empty salon chairs, or in your lap.

    Davanti Salons.Spa does not, under any circumstance, assume responsibility for the well-being of your child during your visit. The guardian assumes all liability for any damages to the retail area during your visit.

  • Our treatment room is guaranteed to be a relaxing experience, but if it is your first time, we understand it can be a little nerve-wracking. Please look over our helpful hints to the most enjoyable spa experience:

    Please plan to arrive at least 15 minutes prior to scheduled start time. this will allow you to tour and become comfortable with the spa, complete consultation paperwork, and enjoy a beverage prior to the start of you services(s).

    Our treatment room & relaxation area is a NO PHONE ZONE. to ensure that you are able to receive the most tranquil spa experience, we ask that you silence or turn off any and all electronic devices prior to entering the spa area.

    Please leave all valuables at home. There is an element of massage involved in every service Davanti provides. in order to safeguard your valuables from product exposure or loss, we ask that you do not bring your valuables to your spa services(s).